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Warranty

DAGGER Limited Warranty

*PLEASE NOTE - YOU MUST POSSESS A VALID SALES RECEIPT OF PURCHASE FOR A WARRANTY TO BE ELIGIBLE FOR PROCESSING.

Terms and Conditions

For the original retail purchaser (“Consumer”), Dagger kayaks by Confluence Outdoor (excluding whitewater kayak models) and purchased on or after January 1, 2018, are warranted against material or manufacturing defects in the hull and deck for five (5) years from date of original purchase of the kayak.*  Parts, accessories, and outfitting are warranted for a period of one (1) year against material or manufacturing defects from the date of purchase.

*NOTE:  Dagger Kayaks by Confluence Outdoor purchased prior to January 1, 2018, are warranted against material or manufacturing defects in the hull and deck for three (3) years from date of original purchase of the kayak.

Dagger whitewater kayak models are warranted against material or manufacturing defects in the hull and deck for three (3) years from the date of purchase based on the coverage levels detailed below. Parts, accessories, and outfitting are warranted for a period of one (1) year against material or manufacturing defects from the date of purchase.

If you are unsure about what type of Dagger kayak you have purchased, consult the “Part ID” number as indicated on Manufacturer’s Statement of Origin (MSO). All Dagger whitewater kayak Part ID numbers begin with 901.

The following schedule details whitewater kayak coverage levels during the warranty term:

During the first year of ownership, this warranty covers repair or replacement of the hull, deck, outfitting, and all parts and accessories at 100% of the original retail price.

During the second year of ownership, this warranty covers repair or replacement of the hull and deck up to 80% of the original retail price.

During the third year of ownership, this warranty covers repair or replacement of the hull and deck up to 60% of the original retail price.

All Dagger kayaks sold as “2nd quality” as indicated on the MSO are covered under this limited warranty for one (1) year from the original purchase date for the hull, deck, outfitting, and all parts and accessories.

This limited warranty is only valid with the purchase of a Dagger kayak from a Dagger authorized dealer.  This warranty is non-transferable.

 

Obtaining Warranty Service

If you have a problem with your kayak and you suspect that it may be due to defective materials or workmanship, contact the nearest authorized Dagger dealer and arrange to have the problem inspected.  Consumer is responsible for delivery to, and pickup from, the closest authorized dealer.

If the authorized Dagger dealer’s inspection indicates a defect that is attributable to materials or workmanship, Confluence Outdoor will repair or replace your Dagger kayak free of charge at the company’s option, based on the type of kayak and time of ownership corresponding to the warranty coverage schedule detailed above.  Proof of purchase such as a sales receipt may be required.  If repairs or evaluation are required by Dagger at its manufacturing facility, the Consumer will be responsible for a $50.00 shipping and handling fee.

If service is required in a country that is not the country of purchase, Consumer will comply with all applicable export laws and regulations and be responsible for all customs duties, value add tax (VAT), and other associated taxes and charges. For international service, the Dagger Distributor may repair or exchange defective products and parts with comparable products and parts that comply with local standards.

Confluence Outdoor retains the right to satisfy warranty via repair or replacement of products or of components deemed defective. In addition, Dagger reserves the right to replace original kayaks or equipment with comparable current products.

Limitations and Exclusions

This limited warranty does not apply to:

  • Normal wear and tear and aging of product.
  • Kayaks damaged by extreme weather environmental conditions.
  • Kayaks damaged while in possession of a freight carrier, a dealer, Consumer, or any party other than Dagger.
  • Kayaks damaged by accident, neglect, improper use or handling.
  • Kayaks that have been towed by power or sail boats
  • Kayaks designated as Prototypes
  • Kayaks sold as “demos” or in “as is” condition
  • Kayaks determined to have been used for any activity other than an activity which is customary for the product
  • Kayaks that have been structurally or dimensionally altered or modified.
  • Kayaks used for commercial or rental purposes.

This limited warranty excludes all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to Dagger kayaks.  Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.

This limited warranty excludes any incidental or consequential damages or expenses resulting from any defects.  Confluence Outdoor's aggregate liability shall be limited to an amount equal to Consumer’s original purchase price paid for the defective product.  Some state, country, or provincial laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

To the extent any limitation or exclusion contained herein is contrary to any country, state, or provincial law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable.

This warranty gives you specific legal rights and you may also have other rights.  For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws and regulations.

Looking for help?  Need answers or advice?  For quickest service, call us at 888-52-KAYAK (888-525-2925), from 9:00 a.m. to 5:00 p.m. ET.